Refund Policy
Last updated: 17 September 2026
90 days from the date of purchase. Used or unused, full bottles or empty ones. Write to support@official-leptozan.com and we will start the return.
What the guarantee covers
Every Leptozan order placed through the official checkout is covered by a 90-day money-back guarantee running from the date of purchase, not the date of delivery. If you are not satisfied for any reason, you are entitled to a refund of the purchase price of the product.
How to request a refund
- Email support@official-leptozan.com within 90 days of your purchase date. Include your order number and the email address used at checkout.
- We reply with a return authorisation and the correct return address. Please do not send anything back before you have this — unauthorised parcels can be hard to match to an order.
- Post the bottles back, including the empties. Use a tracked service and keep the receipt.
- Once the return arrives, the refund is issued to your original payment method, usually within 5 business days.
What is refunded
| Item | Refundable |
|---|---|
| Purchase price of the product | Yes, in full |
| Original shipping and handling paid at checkout | No |
| Return postage you pay to send the bottles back | No |
Timing
Refunds are processed within 5 business days of the return being received. How quickly the money appears afterwards depends on your bank or card issuer — usually 3 to 10 business days, occasionally longer for international cards.
Damaged or incorrect orders
If your parcel arrives damaged, or contains the wrong item, email us within 7 days of delivery with a photograph. We will replace it or refund it in full, including shipping, and there is nothing to send back.
Orders that never arrived
If tracking shows delivered but nothing reached you, check with neighbours and your local depot first, then contact us. We will open an investigation with the carrier and resolve it with you.
Exclusions
- Requests made more than 90 days after the purchase date.
- Products bought from a marketplace listing or reseller rather than the official checkout. Those are governed by the seller's own policy.
- Returns sent without a return authorisation, which we may be unable to identify.
Cancelling an order before it ships
Email us as quickly as you can. Orders usually enter the fulfilment queue within a few hours; if it has not shipped yet we will cancel it and refund in full, shipping included.
Contact
support@official-leptozan.com · Leptozan Customer Care, PO Box 3172, Wilmington, DE 19804, United States. We answer within one business day, Monday to Friday.